Date: June 8th, 2021

With the ever changing directives, Niagara Gardens would like to let families and residents know that indoor and outdoor visits must still be scheduled in and is subject to availability to allow equitable access for all families. Residents are able to be picked up and leave the facility for day trips. We have created outdoor spaces for the outdoor visits, if the visit is indoors, it must be in the residents suite... if the visit is outside it must be in one of the visitation areas... and follow the provincial guidlines..masks...socially distant and 5 people.....including the resident. Please try and call Monday to Friday from 10-2 to schedule visits. Please be patient, we know all families want to see their loved ones.♡

- The Management Team

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Date: June 8th, 2021

Starting June 14th... instead of our usual drop off times for essential supplies for the residents... you are asked to bring your loved ones supplies when you are in to have a visit( remember to schedule outdoor or indoor visits Monday to Friday between 10-2.. please sanitize any supplies you are bringing in. Our staff is gearing up to start our Activities programs!!! Such amazing news!!

- The Management Team

Date: April 20th, 2021

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Date: April 20th, 2021

We have created a virtual tour of our small, medium and large rooms. Please feel free to look around and let us know if you require any further information.

- The Management Team

Date: March 26th, 2021

Unfortunately at this time we cannot allow any in-person tours of our building but stay-tuned as we are putting together a virtual tour which will be shared soon!

- The Management Team

Date: February 22nd, 2021

Today our residents received their 2nd Covid-19 Vaccine.. followed by a Tim Hortons drive thru.. a big thank you to Derek & Penny the owners of the 212 Welland Ave store in St Catharines.. who donated all of the goodies and beverages for the residents and staff today!! All of the amazing Niagara Gardens Staff... you truly amaze me when I see your dedication to the residents.. The Public Health Nurses that stayed with us all day who took their time for each and every resident.. truly a proud moment.♡ It warms my heart to see so many come together for the love of our seniors!

- The Management Team


Date: January 16th, 2021

**UPDATE** When we received the call late Jan 15th, our wonderful DOC Beth called and we jumped into action and spent the better part  of the night into the early morning putting the residents in outbreak for their own safety (the facility was deep cleaned and sanitized) until we heard from from Public Health (just being super cautious) because this staff has no contact with residents, the facility has not been deemed an outbreak by Public Health. The staff member is asymptomatic and isolating at home and will be cleared by public health before they can return to work. All staff had been tested Jan 14... and are all Covid free. This is why weekly testing is so important! So it is back to normal for the residents tomorrow. Was a proud moment to see how all the staff worked together like the amazing team I know they are ♡♡♡ Kindest Regards Sheila

- The Management Team

Date: January 16th, 2021

As of January 16th, we have a staff member test positive for Covid-19. Public Health states it is a suspected outbreak and have not declared it yet. We put all outbreak protocols in place to keep our residents safe. For now, until we receive further direction from Public Health, the residents will have all meals in their suites. We all hope for a quick resolve and ask for your patience at this time as the residents are our first priority. Stay safe.

- The Management Team

Date: December 10th, 2020

As of December 9th 2020 the MOH changed directive #3 to reflect the Provincial Coloured Zone System (that is updated by the province each friday). Retirement Homes in Orange, Red, or Grey zones cannot have General Visitors.

Please continue to follow what recommendations are put out by Public Health.

The Niagara Region is currently in an Orange Zone. When this changes I will update families via Facebook and our Website. If you have any questions or concerns about your loved one please call the facility for updates. These are trying times and as always we want you to know we are here to keep your loved ones safe.

- The Management Team

Date: November 13th, 2020

All residents and families,

We have been put into Alert Status, Monday Nov 16th 2020

As of Monday, Nov 16th Residents can only leave the Retirement home for Essential Medical Appointments. You must tell the staff you are leaving and ensure you are screened back in.

Each Friday the RHRA sends out new directives to take affect within 48 hours, so this means each Monday directives can change.

The Retirement home is reminding you that you must wear a face covering and sanitize or wash your hands often and keep your 2 meter distance from others. Avoid public places, do not go out if you feel unwell or if the person picking you up feels unwell. 

We are now allowed  to accept ONE visitor at a time with the resident. Visitation hours have not changed and protocols remain the same. 

- The Management Team

Date: October 29th, 2020

As of Friday, October 30th 2020 residence can now leave with family to spend some much needed family time (you must be screened back into the facility, and you must tell the staff when you are leaving). The Retirement Home is reminding you that you must wear a face covering and sanitize or wash your hands often and keep your 2 meter distance from others. Avoid public places, do not go out if you feel unwell or if the person picking you up feels unwell. 

These directives can change every week (usually on a Friday). We are currently in a Non-Alert Status.

We are now allowed to accept 2 visitors at a time with the resident.

Visitation hours are as follows: 10:00am - 2:30pm Monday to Friday. This allows Susie to screen all visits, as our PSW staff need to be tending to the care needs of our Residents * The protocols remain the same. 

- The Management Team

Date: October 22nd, 2020

Due to increased Covid numbers in the Niagara Region, and the restrictions on our residents we feel our staff's time is better served with spending time with our residents & we are tightening up our drop off protocols. Drop offs will be Monday, Wednesday & Friday, essential items, pre packaged items ONLY. 

No open food.

Medications can be dropped off daily.

Times will be 1:30 to 2:30 in 181 Building

Times will be 10:30 to 11:30 in 175 Building

Items will be sanitized and delivered to the resident. Please only drop off on the days above and essential items only as these are the only days for staff to address the items.

- The Management Team

Date: October 13th, 2020

As of October 13th 2020, Residence can only leave the Retirement Home for essential Medical Appointments. The RHRA has sent out a new advisory titled Retirement Home Covid-19 Visiting Policy. It has categorized Retirement Homes. If your home is in the High Alert or Alert Status there are new restrictions with respects to residents leaving, or visits coming in, we are now allowed to only accept one visitor at a time with the resident.

Visitation hours are as follows:

10:00am - 2:30pm Monday to Friday. This allows Suzie to screen all visits, as our PSW staff need to be tending to the care needs of our Residents. *The protocols remain the same. 

The Niagara Region has been put into the ---Alert Status---

We will update weekly and we will ensure to let all families and residents know if our status in the Niagara Region changes.

- The Management Team

Date: September 28th, 2020

Today we are in heightened precautions. For Families and residents this means No visits on the property or taking the resident out. No drop offs until further notice as the staff need to focus their time on heightened sanitizing. Once we receive the results of the swab taken we will update facebook and website to let all families know. Please refrain from calling into the facility as we are busy putting things in place to keep the residents safe. 

- The Management Team

Date: September 10th, 2020

As of September 9th, 2020 indoor visits can be scheduled. Visits will take place in individual resident rooms and must be scheduled in advance with the home to ensure that we have the staffing capacity to screen the visitors in and out, as well as supervise the amount of visitors in the building to allow for proper social distancing; visits can consist of 2 visitors at a time, in a resident's room for 30 minutes once weekly to allow for equal opportunities for all families.

Visitors will have to attest to Niagara Gardens staff to having a negative Covid-19 swab result within 14 days of visit, and attest to not have visited another home on outbreak, or a resident or person who is self isolating or symptomatic.

Proper hand hygiene and surgical masks are to be worn at all times when in residents' rooms and within the Niagara Gardens home. Visitors are to only visit the resident they are here to see and must not leave the visitation area until the visit is over.

All visitors at Niagara Gardens need to follow Public Health Ontario mandated directives. Any non adherence to the Indoor Visitation Policy by visitors may result in prohibiting said visitor access to indoor visits. 

- The Management Team

Date: August 27th, 2020

Information for  residents and families regarding short term absences (Not including overnight).


- The Management Team

Date: June 15th, 2020

We are very happy to announce Premier Ford has allowed visitation to occur as of June 18, 2020. As we have all missed our families through this pandemic this comes as a relief to most residents and families.We at Niagara Gardens do however need to make sure all our residents and facility stay Covid free. This means we have had to create policies and procedures that reflect our need to keep all safe and organized.

A package with visitation rules and schedule can be found in the link below.

- The Management Team

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Date: June 2nd, 2020

Some love from our residents to their families... we know how hard this is on the Families & Residents during this time... we are doing everything we can to keep them safe and happy!! Hopefully soon we will see you all again!! 💙💙💙

- The Management Team


Date: June 1st, 2020

Our new normal is not normal.. however we are trying to come up with some ideas to keep our residents safe and allow for social distancing at meal times.

- The Management Team

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Date: March 23rd, 2020


Today, the Chief Medical Officer has issued a directive outlining new precautions and procedures for long-term care and retirement homes. The directive, to be implemented immediately, residents are no longer permitted to leave the home for short-stay absences to visit family and friends. Residents may go outside of the home but should remain on the home's property and maintain a distance of a minimum of two metres from other people at all times.

We appreciate your cooperation during this time. 

- The Management Team

Date: March 16th, 2020


We have been diligently increasing our efforts to keep our residents and staff safe during the COVID-19 pandemic. On the advice and recommendations obtained by the Ministry of Health, Niagara Gardens will be restricting all visitors to the facility and suspending all inhouse activities to adhere to social distancing effective immediately and until further notice.

This is not a step that we have taken lightly, and we ask for your patience during this time as these protocols are in place to keep our seniors safe. Thank you.

- The Management Team